Case studies
Real tools. Real numbers.
Every project below replaced a spreadsheet or patched admin tool with something that actually works. Numbers are from the teams that use them.
Billing & subscription backoffice
3× faster reconciliation · −27% billing errors
Custom internal tool for subscription management, usage reconciliation, and invoicing workflows — replacing spreadsheets and manual checks.
Support & ops dashboard
−40% resolution time · unified customer view
Internal panel for support and ops: customer lookup, ticket triage, overrides, and refunds — integrated with existing APIs and auth.
Admin & config panel
74% of ops changes self-served · −18 eng tickets/week
Admin UI for entitlements, config, and product data so ops could manage without engineering for routine changes.
Internal reporting & exports
Leadership reports on demand · 14 hrs/week saved
Internal reporting and data pipelines so ops and leadership could pull the numbers they need without waiting on eng.
Traffic & analytics dashboard
Self-serve insights · 4 analytics tools consolidated
Web analytics dashboard for product and growth teams: traffic trends, top pages, device splits, and session data — all in one internal view.
Customer health & renewals
23% churn reduction · at-risk accounts surfaced 18 days earlier
CSM dashboard tracking account health scores, renewal pipeline, and churn signals — so customer success teams can act before it's too late.