Custom Backoffice & Internal Tools, Built for Your SaaS Team
We run our own SaaS products — so when your billing reconciliation breaks or your support team is drowning in tabs, we're not guessing. We've been there. We build the internal tools that fix it.
Your product is growing. Your ops aren't.
We've hit every one of these walls with our own SaaS products. Post-PMF, the bottleneck shifts from building to running — and when ops, billing, and support start cracking, it gets expensive fast.
- Spreadsheets that break the moment two people edit at once — we've been there at 11pm before an investor call.
- Off-the-shelf admin tools that almost fit, so your ops team builds workarounds on top of workarounds.
- Manual processes that quietly cost 10–20 hours a week — the kind that seem fine until they aren't.
- Hacked-together internal tooling that becomes a reliability and security liability you keep meaning to fix.
Who this is for
The exact stage where our own products hit the ops wall. You've found PMF — now the internal systems can't keep up. We know that feeling, and we know how to fix it.
- SaaS teams post-PMF through Series B — the stage where internal tools become the ceiling.
- Founders, CTOs, and Heads of Ops who are tired of being the spreadsheet admin for their own business.
- Teams running on spreadsheets, shared docs, or admin tools they’ve long outgrown.
- Product is solid. Eng is building the right things. Internal tooling is the bottleneck — and it shouldn’t be.
Custom internal apps, built by people who've needed them too.
Running our own SaaS products taught us where backoffice breaks and what a proper fix looks like. We design and build custom admin panels, ops dashboards, support tools, and billing systems — wired to your stack, owned by your team.
Integrations we know cold
What we build
Custom systems we design and build for your team — the same types of tools we've needed running our own SaaS. Everything is built to fit your stack and workflows. Nothing off-the-shelf, nothing generic.
Admin panels & dashboards
Internal UIs for managing users, entitlements, config, and product data — wired to your APIs and DB.
- User and org management: search, roles, feature flags, and bulk actions
- Product config: pricing plans, feature toggles, limits, and A/B experiments
- Content and catalog management for marketplaces or multi-tenant apps
- Operational dashboards: health, queues, and key metrics in one place
Ops & support tools
Customer lookup, ticket triage, refunds, overrides, and workflows that match how your team actually works.
- Unified customer view: account, subscriptions, usage, and support history
- Refunds, credits, plan changes, and one-off overrides with audit trails
- Ticket triage and assignment, SLA views, and escalation workflows
- Internal playbooks and runbooks surfaced inside the tool
Billing & usage backoffice
Subscription management, usage reconciliation, invoicing workflows, and revenue operations tooling.
- Subscription lifecycle: upgrades, downgrades, cancellations, and renewals
- Usage metering and reconciliation with Stripe, your billing DB, or data warehouse
- Invoicing, dunning, and revenue recognition support workflows
- RevOps: MRR/ARR views, churn analysis, and cohort reporting
Data & reporting
Internal reporting, exports, and pipelines so ops and leadership get the numbers they need without engineering.
- Self-serve reports: signups, revenue, usage, and support KPIs by segment or time
- Scheduled exports and one-click data pulls for finance and ops
- Pipelines that sync product or billing data into your warehouse or BI tool
- Executive and board-ready dashboards with drill-downs and filters
How we work
Scope → Build → Handover. We work the way we'd want to be worked with — fixed-price proposal, no surprises, regular demos, and a clean handover so your team owns it long term.
Scope
We map your workflows, data sources, and constraints. You get a scoped architecture doc, timeline, and fixed-price proposal — no surprises, no commitment until you're ready.
Build
We build against your APIs and stack. You get regular demos, access to code, staging deploys, and QA cycles. We focus on reliability, security, and maintainability so your team can own it long term.
Handover & support
We deliver documentation, access, and a defined support window. Optional ongoing retainer for iterations and new internal tools as you scale.
Why Yaro Labs
A dev studio for SaaS. Not for everything.
We're not a generalist agency that read the SaaS playbook. We run SaaS products ourselves. We know what breaks and what it costs, because we pay that cost too.
14+
SaaS projects delivered
FinTech, Healthcare, Logistics, EdTech — billing backoffice, support tools, admin panels, reporting. We've felt the same ops pain in our own products. We know where it breaks and how to fix it fast.
Stripe · Auth0 · HubSpot · Salesforce · Snowflake · Segment
Integrations we know cold
We wire into your existing stack — billing providers, data warehouses, support tools, auth — without inventing new infrastructure. Your team keeps ownership of every line.
3× faster
Real outcomes, in numbers
3× faster reconciliation for a FinTech client. −40% support resolution time for a Healthcare SaaS. 23% churn reduction for a CS-led team. Numbers, not adjectives — because you'll need to justify the spend to your investors.
We live the same ops pain you do
We run SaaS ourselves
We ship and run SaaS products of our own — so we know your stack, your ops pain, and what it takes to keep a SaaS running. We're one of you.
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Representative projects
What we've built
Internal tools and backoffice systems we've delivered for SaaS teams — billing, support, admin, and reporting.
View all cases →
Billing & subscription backoffice
3× faster reconciliation · −27% billing errors
Custom internal tool for subscription management, usage reconciliation, and invoicing workflows — replacing spreadsheets and manual checks.
- Subscription lifecycle UI: plan changes, cancellations, renewals, and dunning
- Usage metering and reconciliation against Stripe and internal usage DB
- Invoicing and revenue-recognition workflows with audit logs
- RevOps views: MRR, churn, and cohort reporting for finance and leadership
Support & ops dashboard
−40% resolution time · unified customer view
Internal panel for support and ops: customer lookup, ticket triage, overrides, and refunds — integrated with existing APIs and auth.
- Single customer view: account, subscriptions, usage, and full support history
- Ticket triage, assignment, SLA tracking, and escalation workflows
- Refunds, credits, plan overrides, and one-off adjustments with approval trails
- Role-based access and audit logs for compliance
Admin & config panel
74% of ops changes self-served · −18 eng tickets/week
Admin UI for entitlements, config, and product data so ops could manage without engineering for routine changes.
- User and org management: roles, feature flags, and bulk operations
- Product and pricing config: plans, limits, and feature toggles
- Catalog and operational data editable by ops with validation and rollback
- Dashboards for queue health and key operational metrics
Internal reporting & exports
Leadership reports on demand · 14 hrs/week saved
Internal reporting and data pipelines so ops and leadership could pull the numbers they need without waiting on eng.
- Self-serve reports: signups, revenue, usage, and support KPIs by segment and time
- Scheduled exports and one-click data pulls for finance and ops
- Pipelines syncing product and billing data into the data warehouse
- Executive dashboards with drill-downs and saved filters
Traffic & analytics dashboard
Self-serve insights · 4 analytics tools consolidated
Web analytics dashboard for product and growth teams: traffic trends, top pages, device splits, and session data — all in one internal view.
- Day-by-day visit trends with bounce rate and avg session time
- Top pages table with views and bounce metrics
- Device breakdown: Desktop, Mobile, Tablet
- Tab-based views: Traffic, Pages, Sources, Events
Customer health & renewals
23% churn reduction · at-risk accounts surfaced 18 days earlier
CSM dashboard tracking account health scores, renewal pipeline, and churn signals — so customer success teams can act before it's too late.
- Health score per account with usage, support, and engagement signals
- At-risk account list with ARR, owner, and next renewal date
- Renewal pipeline with stage tracking: confirmed, in conversation, not started
- Risk signal column: no logins, ticket spikes, feature adoption drops
What our clients say
From SaaS teams who were dealing with the same ops pain — here’s what they say.
We were drowning in spreadsheets for billing and usage. Yaro Labs built our backoffice in a few months — clear scope, regular demos, and we own the code. Support and finance finally have one place to work.
Aditya O.
Head of Ops, B2B SaaS
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Common questions about our focus, process, and fit.