Admin & config panel

The challenge

Every pricing change, feature flag toggle, or user permission update required an engineer to write a SQL query or push a config deploy. The ops team was filing 20–25 tickets per week for changes that had nothing to do with product — and engineers were spending Fridays clearing the backlog instead of building. Growth was making the problem worse: each new enterprise customer brought custom entitlement requests.

What we built

We built a full admin and config panel with granular role-based access. Ops can manage user entitlements, pricing plans, feature flags, and catalog data directly — with validation rules that prevent invalid states and a one-click rollback for any change. Engineers now only get involved when something genuinely requires code.

• User and org management: roles, feature flags, and bulk operations
• Product and pricing config: plans, limits, and feature toggles
• Catalog and operational data editable by ops with validation and rollback
• Dashboards for queue health and key operational metrics