Your product is growing. Your ops aren't.
Post-MVP, the bottleneck shifts from building the product to running the business. Support, billing, compliance, and internal workflows start to crack.
- Spreadsheets that break as soon as two people edit at once.
- Off-the-shelf admin tools that don't match your product or workflows.
- Manual processes that don't scale and burn ops and support time.
- Internal tools thrown together that become security and reliability risks.
Custom internal apps, built for your stack and your workflows.
We build backoffice and internal tools only — admin panels, ops dashboards, support tools, billing backoffice. Your stack, your workflows. No marketing sites, no generic MVPs.
What we build
Internal systems that replace spreadsheets and brittle admin tools — built to integrate with your existing stack.
Admin panels & dashboards
Internal UIs for managing users, entitlements, config, and product data — wired to your APIs and DB.
- User and org management: search, roles, feature flags, and bulk actions
- Product config: pricing plans, feature toggles, limits, and A/B experiments
- Content and catalog management for marketplaces or multi-tenant apps
- Operational dashboards: health, queues, and key metrics in one place
Ops & support tools
Customer lookup, ticket triage, refunds, overrides, and workflows that match how your team actually works.
- Unified customer view: account, subscriptions, usage, and support history
- Refunds, credits, plan changes, and one-off overrides with audit trails
- Ticket triage and assignment, SLA views, and escalation workflows
- Internal playbooks and runbooks surfaced inside the tool
Billing & usage backoffice
Subscription management, usage reconciliation, invoicing workflows, and revenue operations tooling.
- Subscription lifecycle: upgrades, downgrades, cancellations, and renewals
- Usage metering and reconciliation with Stripe, your billing DB, or data warehouse
- Invoicing, dunning, and revenue recognition support workflows
- RevOps: MRR/ARR views, churn analysis, and cohort reporting
Data & reporting
Internal reporting, exports, and pipelines so ops and leadership get the numbers they need without engineering.
- Self-serve reports: signups, revenue, usage, and support KPIs by segment or time
- Scheduled exports and one-click data pulls for finance and ops
- Pipelines that sync product or billing data into your warehouse or BI tool
- Executive and board-ready dashboards with drill-downs and filters
How we work
Discovery → Build → Handover. Transparent scope, regular demos, and a clean path to your team owning the system.
Discovery
We map your workflows, data sources, and constraints. You get a clear scope, timeline, and approach — no surprises. We only propose what you actually need.
Build
We build against your APIs and stack. You get regular demos and access to code. We focus on reliability, security, and maintainability so your team can own it long term.
Handover & support
We deliver documentation, access, and a defined support window. Optional ongoing retainer for iterations and new internal tools as you scale.
Why Yaro Labs
A technical partner that specializes in what you need — internal systems — and leaves the rest to others.
We only do internal tools
No marketing sites, no generic MVPs. Our entire focus is backoffice and internal systems — so we get the requirements, security, and integration patterns right.
Built to your stack
We integrate with your APIs, database, and auth. You keep ownership; we don’t lock you into a black box. Your team can maintain and extend what we build.
Outcome-focused
We care about speed to value, reliability, and scalability. Scope is defined in discovery; we don’t gold-plate. You get production-ready tooling, not experiments.
Representative projects
What we’ve built
Internal tools and backoffice systems we’ve delivered for SaaS teams — billing, support, admin, and reporting.
Below are representative examples across FinTech, Healthcare, Logistics, and EdTech: custom backoffice UIs, ops dashboards, and data pipelines that replace spreadsheets and reduce dependency on engineering for day-to-day operations.
Billing & subscription backoffice
Faster reconciliation, fewer errors
Custom internal tool for subscription management, usage reconciliation, and invoicing workflows — replacing spreadsheets and manual checks.
- Subscription lifecycle UI: plan changes, cancellations, renewals, and dunning
- Usage metering and reconciliation against Stripe and internal usage DB
- Invoicing and revenue-recognition workflows with audit logs
- RevOps views: MRR, churn, and cohort reporting for finance and leadership
Support & ops dashboard
Unified customer and ticket view
Internal panel for support and ops: customer lookup, ticket triage, overrides, and refunds — integrated with existing APIs and auth.
- Single customer view: account, subscriptions, usage, and full support history
- Ticket triage, assignment, SLA tracking, and escalation workflows
- Refunds, credits, plan overrides, and one-off adjustments with approval trails
- Role-based access and audit logs for compliance
Admin & config panel
Ops self-serve, less eng dependency
Admin UI for entitlements, config, and product data so ops could manage without engineering for routine changes.
- User and org management: roles, feature flags, and bulk operations
- Product and pricing config: plans, limits, and feature toggles
- Catalog and operational data editable by ops with validation and rollback
- Dashboards for queue health and key operational metrics
Internal reporting & exports
Leadership and ops get numbers on demand
Internal reporting and data pipelines so ops and leadership could pull the numbers they need without waiting on eng.
- Self-serve reports: signups, revenue, usage, and support KPIs by segment and time
- Scheduled exports and one-click data pulls for finance and ops
- Pipelines syncing product and billing data into the data warehouse
- Executive dashboards with drill-downs and saved filters
Traffic & analytics dashboard
Self-serve insights, no BI team needed
Web analytics dashboard for product and growth teams: traffic trends, top pages, device splits, and session data — all in one internal view.
- Day-by-day visit trends with bounce rate and avg session time
- Top pages table with views and bounce metrics
- Device breakdown: Desktop, Mobile, Tablet
- Tab-based views: Traffic, Pages, Sources, Events
Customer health & renewals
At-risk accounts surfaced before churn
CSM dashboard tracking account health scores, renewal pipeline, and churn signals — so customer success teams can act before it's too late.
- Health score per account with usage, support, and engagement signals
- At-risk account list with ARR, owner, and next renewal date
- Renewal pipeline with stage tracking: confirmed, in conversation, not started
- Risk signal column: no logins, ticket spikes, feature adoption drops
What our clients say
SaaS teams we’ve built internal tools and backoffice for.
We were drowning in spreadsheets for billing and usage. Yaro Labs built our backoffice in a few months — clear scope, regular demos, and we own the code. Support and finance finally have one place to work.
Aditya O.
Head of Ops, B2B SaaS
Internal tools only
We don’t do marketing sites or generic MVPs. Every project is backoffice, admin, or ops — built to your stack.
Own the code
Full ownership and documentation. Your team can maintain and extend what we build — no lock-in.
Clear scope, then build
We scope in discovery so you get a concrete timeline and proposal before any commitment.
Who this is for
We work with SaaS teams that have found product–market fit and are now scaling operations, support, and revenue — and need internal systems that keep up.
- SaaS companies post-MVP — early growth through Series B.
- Founders, CTOs, and Heads of Product or Ops who feel the ops bottleneck.
- Teams already juggling spreadsheets, shared docs, or admin tools that don’t fit.
- Product and eng are solid; internal tooling and backoffice are holding you back.
Frequently Asked Questions
Common questions about our focus, process, and fit.
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